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Aftercare

The discreet and attentive aftercare service for luxury indoor climates

Customer Service

We ensure your Indoor Climate systems are operating correctly and efficiently, for healthy indoor air, lower running costs and carbon footprint, optimum equipment lifespan, and equipment warranty preservation.

Confidentiality

Our focus is delivering a confidential, discreet service providing the utmost privacy and site-sensitivity.

Care and Cleanliness

We place an absolute emphasis on care of furnishings, surface protection and cleanliness; servicing is carried out with minimal disruption.

Competency

Our engineers are highly experienced and work to a 95% first time fix rate to minimise return visit bookings.

Communication

We pride ourselves on our attentiveness and speed of response, with same-day issuing of engineer reports and a 24-hour turnaround on quotes.

The Service Manager and his team have been really helpful and responsive when it comes to working with them. Nothing is ever a problem and they are always very accommodating with planning visits.

Associate Director, Leading London Residential Property Management company

May I pay a compliment to your team that attended a repair at the home on Thursday. They had a positive attitude to their work, and were prepared ready to carry out the work knowing what needed to be repaired and equipped with all the parts. I had to send this testimonial as we in the service industry don’t often get compliments on our work! Well done and please keep this level of service.

Brian Benghiat

Facilities Manager, TLC Group

Editorials

Why should I service my Heating, Ventilation and Air Conditioning (HVAC) equipment, how frequently should it be serviced and what would a typical service include?

Firstly, maintenance is compulsory for any system that holds 5 Tonnes CO2 Equivalent. Typically, any air conditioning system with 3kg of refrigerant requires servicing under FGAS law. In addition to compulsory servicing, some systems require maintenance to be carried out to ensure that the warranty offered by the manufacturers at installation is upheld. What are the other benefits of servicing my HVAC system? Additional benefits of maintaining a climate control system include healthy indoor air, lower utility bills and increased running efficiency, less frequent breakdowns and emergency repairs, and longer life of the system. Healthy Indoor Air A maintained climate control system will not only regulate the indoor climate to the specified temperature and flow rates, but it will prevent […]

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