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Aftercare

The discreet and attentive aftercare service for luxury indoor climates

Customer Service

We ensure your Indoor Climate systems are operating correctly and efficiently, for healthy indoor air, lower running costs and carbon footprint, optimum equipment lifespan, and equipment warranty preservation.

Competency

Our engineers are highly experienced and work to a 95% first time fix rate to minimise return visit bookings.

Communication

We pride ourselves on our attentiveness and speed of response, with same-day issuing of engineer reports and a 24-hour turnaround on quotes.

Care and Cleanliness

We place an absolute emphasis on care of furnishings, surface protection and cleanliness; servicing is carried out with minimal disruption.

Confidentiality

Our focus is delivering a confidential, discreet service providing the utmost privacy and site-sensitivity.

The Service Manager and his team have been really helpful and responsive when it comes to working with them. Nothing is ever a problem and they are always very accommodating with planning visits.

Associate Director, Leading London Residential Property Management company

Fantastic communication and help always on hand when required. I can't think of anything to improve! 10 out of 10 for everything, really happy with how it turned out.

Sarah Smith

PA, Chesham House

Friendly, helpful team members with great knowledge. Accurate report writing you do very well - I have no complaints.

Helen Boyce

Head of Aftercare, Size Group

Editorials

Why should I service my Heating, Ventilation and Air Conditioning (HVAC) equipment, how frequently should it be serviced and what would a typical service include?

Firstly, maintenance is compulsory for any system that holds 5 Tonnes CO2 Equivalent. Typically, any air conditioning system with 3kg of refrigerant requires servicing under FGAS law. In addition to compulsory servicing, some systems require maintenance to be carried out to ensure that the warranty offered by the manufacturers at installation is upheld. What are the other benefits of servicing my HVAC system? Additional benefits of maintaining a climate control system include healthy indoor air, lower utility bills and increased running efficiency, less frequent breakdowns and emergency repairs, and longer life of the system. Healthy Indoor Air A maintained climate control system will not only regulate the indoor climate to the specified temperature and flow rates, but it will prevent […]

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